1. Service-Based Nature
Our services are tailored and delivered digitally. Once design or development work begins, refunds may not be applicable.
2. Request Review
Each request for a return or refund will be assessed individually based on the service delivered and the stage of completion.
3. Refund Eligibility
Refunds may be granted only if no substantial work has begun or if the request is received within a set time after purchase.
4. Project Cancellation
If you choose to cancel a project, we may charge for any work completed up to the cancellation date.
5. Service Dissatisfaction
We aim to meet your expectations. If you're not satisfied, contact us, and we will discuss possible solutions, including revisions.
6. Non-Refundable Items
Certain components like third-party services (e.g., domains, hosting) are non-refundable.
7. Timeline for Processing
If a refund is approved, it will be processed within 7–10 business days using the original payment method.
8. Policy Updates
We may revise this policy. The current version will always be available on our website.
Contact Information:
DesignNest
5 Parkway Rise, Sheffield S9 4WQ, United Kingdom
Phone: +44 20 3966 8736
Email: [email protected]